Funeral practice and a customer-oriented approach to relatives

The ‘cemetery’ workplace presents its employees with special challenges. In addition to professional knowledge, contact with people in mourning requires the ability to provide guidance and respond appropriately to the needs of customers.

Topics of the seminar are: Practical questions in the course of a funeral, the role of employees in customer contact, basic rules of dialogue, understanding mourning processes, types of burial and their effect on mourning, meeting objections and mastering crises,

dealing with cultural and religious peculiarities, cooperation with undertakers, pastors and speakers as well as dealing with one's own burdens. Theory and practice are combined through role play and practical exercises based on a mock urn burial.

Speaker:

Birgit Aurelia Janetzky is a qualified theologian and works as a funeral speaker.

Registration deadline:

April 17th 2025
Minimum number of participants: 12 people

Costs:

With two overnight stays incl. breakfast, lunch, drinks during breaks:
575,- € (member of the working group: 525,- €)

With one overnight stay incl. breakfast, lunch, drinks during breaks:
461,- € (member of the working group: 411,- €)

Without overnight stay incl. lunch and drinks during breaks:
347,- € (member of the working group: 297,- €)

Registration at:

Arbeitsgemeinschaft Friedhof und Denkmal e.V.
Ines Niedermeyer, Secretariat
Weinbergstraße 25-27, 34117 Kassel
E-mail: info@sepulkralmuseum.de

Cancellation policy:

If you are unable to attend after you have registered, please let us know at least seven days before the start of the conference. Otherwise we will have to charge you the full cancellation fee. You have the option of nominating a replacement participant at any time free of charge.

Data protection:

Your registration data is required solely for the purpose of registration and is subject to data protection.