Funeral practice and a customer-oriented approach to relatives

The workplace "cemetery" poses special challenges for the employees. The contact with the mourning people requires not only professional knowledge but also the ability to give orientation and to respond appropriately to the needs of the customers. The topics of the seminar are above all practical questions in the course of a funeral, the role of the employees in customer contact, basic rules of conversation, understanding mourning processes, types of funeral and their effect on the mourning, meeting objections and mastering crises, dealing with cultural and religious peculiarities, cooperation with undertakers, pastors and speakers as well as dealing with one's own burdens. Theory and practice are combined in the seminar through role play and practical exercises using a simulated urn burial.

The seminar is aimed at cemetery employees who are employed in the funeral hall service and as porters, whose area of responsibility is to advise on the allocation of graves or to accompany relatives in the farewell rooms of the cemetery.

Maximum number of participants: 15 persons (plus 2 referees).

Costs

With two nights incl. breakfast and lunch 466,- € (Member Study Group Cemetery and Monument: 416,- €)
With one overnight stay incl. breakfast and lunch 399,- € (Member Study Group: 349,- €)
Without overnight stay incl. lunch 332,- € (Member Study Group 282,- €)

Arrival and accommodation

The seminar takes place in the Museum for Sepulchral Culture and at the main cemetery in Kassel, GER.

The hotel accomodation will be organized by the operator of the seminar. Arrival is possible the evening before.

Each participant will receive the detailed programme in good time before the start of the event.

Cancellation conditions

If you are unable to attend after registration, please let us know up to five days before the seminar begins. Otherwise we will have to charge you the full fee. You have the possibility to nominate a substitute participant free of charge at any time.

Data protection

Your registration data is required exclusively for the purpose of registration and is subject to data protection.