Funeral practice and a customer-oriented approach to relatives

The "cemetery" workplace presents its employees with special challenges. In addition to professional knowledge, contact with people in mourning requires the ability to provide orientation and to respond appropriately to the needs of customers.

Topics of the seminar are: practical questions in the course of a funeral, the role of the employees in customer contact, basic rules of conversation, understanding mourning processes, types of funerals and their effect on mourning, meeting objections and mastering crises, dealing with cultural and religious peculiarities, cooperation with morticians, priests and speakers as well as dealing with one's own stress.

Theory and practice are combined through role play and practical exercises based on a mock urn burial.

The seminar is aimed at cemetery employees who work in the mourning hall service and as porters. It is also intended for cemetery caretakers who are responsible for advising on the allocation of graves or for accompanying relatives in the farewell rooms of the cemetery.

Maximum number of participants: 15 persons (plus 2 referees).

Costs

With two overnight stays incl. breakfast and lunch:
575,- € (Member of working group: 525,- €)
With one overnight stay incl. breakfast and lunch:
461,- € (Member of Arbeitsgemeinschaft: 411,- €)
Without overnight stay incl. lunch:
347,- € (Member of Arbeitsgemeinschaft: 297,- €)

Arrival and accommodation

The seminar takes place in the Museum for Sepulchral Culture and at the main cemetery in Kassel, GER.
The hotel accomodation will be organized by the operator of the seminar. Arrival is possible the evening before.
Each participant will receive the detailed programme in good time before the start of the event.

Cancellation conditions

If you are unable to attend after registration, please let us know up to five days before the seminar begins. Otherwise we will have to charge you the full fee. You have the possibility to nominate a substitute participant free of charge at any time.